If you shop online regularly, then you know that returning items can be a real headache, but one company’s return policy is restoring faith in big businesses again. When Kelly Blue Kinkel tried to return a coat she ordered before Christmas, she got an experience that she never saw coming.
Kinkel shared the story on Facebook about her encounter. In her post, she said she had one of the best customer service experiences of her life after deciding to return the coat to the Seattle-based company, Zulily.
“I called customer service and asked how to return the unopened coat for a refund. I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately. I asked again how to send it back, and he said, ‘Please don’t send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy.’”
At first, Kinkel was shocked, she thought the young man was joking. After realizing she was serious, she was brought to tears. Kinkel says she’s now a loyal Zulily customer.
“I just don’t know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I’m a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!” she concluded.
This sure sounds like a great company, don’t you think?
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