Woman Humiliated Service Worker When He Couldn’t Help Put Washer Fluid In Her Car

(I work at a gas station; a lady comes in to buy windshield washer fluid but needs help getting it in her car. I am by myself, and there are other people there so I can’t help her.)

Customer: “Is there anyone here that can help me put this washer fluid in the car?”

Me: “No, sorry, I’m the only person here, and as long as someone is fuelling, I can’t leave the store.” *it’s a bylaw*

Customer: “Well, can you ask the manager or someone in the back to come help?”

Me: “Again, I’m sorry. I’m the only person here at the moment.”

Customer: “Well, can YOU help me, then?”

Me: “I’m not allowed to leave the front when people are fuelling. It’s a safety hazard and a bylaw. I actually don’t drive either or have a car, so I’m not sure how much help I’d be. If you ask one of the people outside, they might be able to help you, though?”

Customer: “YOU can’t FILL the washer fluid? Funny that they gave YOU this job then.”

Me: “You can’t fill YOUR washer fluid? Funny that they gave you the car.”

(She left pretty mad. I told my manager about the exchange, and she was laughing.)

(Source)

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